Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name and contact details. It may also include financial information, including your credit card information.
- What personal information do we collect?
We may collect the following types of personal information:
(b) mailing or street address;
(c) email address;
(d) telephone number and other contact details;
(e) employer name and job title;
(f) credit card information;
(g) details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
(h) any additional information relating to you that you provide to us directly; and
(i) any other personal information that may be required in order to facilitate your dealings with us.
- How do we collect personal information?
We may collect these types of personal information either directly from you, or from third parties. We may collect this information when:
(a) you register on our website;
(b) you communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites;
(c) you interact with our sites, services, content and advertising; or
(d) your employer discloses this information to us in the course of dealings between us and your employer.
- Why do we collect, use and disclose personal information?
We may collect, hold, use and disclose your personal information for the following purposes:
(a) to enable you to access and use our website, services or app;
(b) to operate, protect, improve and optimise our website, services, app, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
(c) to send you or your employer service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you or your employer;
(d) to send you or your employer marketing and promotional messages and other information that may be of interest to you or your employer;
(e) to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners; and
(f) to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties.
- To whom do we disclose your personal information?
(a) our employees and contractors;
(b) our suppliers and service providers;
(c) our professional advisers, dealers and agents;
(d) our payment systems operators (eg merchants receiving card payments);
(e) specific third parties authorised by you to receive information held by us; and/or
(f) other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. However, we cannot guarantee the security of your personal information.
- Accessing or correcting your personal information
You can access the personal information we hold about you by contacting us. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
- Making a complaint
If you think we have breached privacy legislation, or you wish to make a complaint about the way we have handled your personal information, you can contact us. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
Effective: 25 January 2023