Privacy Policy

In this Privacy Policy, 'us', 'we' or 'our' means Sideline Technology Pty Ltd (ABN 21 662 534 527). We are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store and disclose your personal information.

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name and contact details.

1. What personal information do we collect?

We may collect the following types of personal information:

  • name;
  • organisation name and job title;
  • work contact details (e.g. email address, telephone number and street/mailing address);
  • activity data relating to our products, such as the username, IP address, time and date of when you access our products and use certain features (but (1) this does not extend to personal information contained within the email data processed by our products or any other data you input or upload into our products; (2) customers may opt out of the collection of activity data, or request to have activity data anonymized; and (3) this paragraph does not apply where a customer is hosting the relevant product within their own Azure tenant);
  • details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
  • any additional information relating to you that you (or your organisation) provide to us directly; and
  • any other personal information that may be required in order to facilitate your dealings with us.

2. How do we collect personal information?

We may collect these types of personal information either directly from you, your organisation or automatically. We may collect this information when:

  • you (or your organistion) communicate with us;
  • you register your details on our website; and
  • you interact with our website, products, content or advertising.

3. Why do we collect, use and disclose personal information?

We may collect, hold, use and disclose your personal information for our legitimate interests comprised of the following purposes:

  • to enable you to access and use our website, products or services;
  • to operate, protect, improve and optimise our website, products, services, business and our users’ experience;
  • to send you or your organisation service, support, billing and administrative messages, reports, analytics, reminders, technical notices, updates, security alerts, and information requested by you or your organisation;
  • to send you or your organisation sales and marketing material in relation to our products or services; and
  • to comply with our legal obligations, resolve any disputes that we may have with any of our customers or users, and enforce our agreements with third parties.

4. To whom do we disclose your personal information?

We may disclose personal information, but only to the extent necessary for the purposes described in this Privacy Policy, to:

  • our employees and contractors;
  • our suppliers, service providers (including cloud service providers and official resellers) and professional advisers;
  • your organisation, or specific third parties authorised by you (or your organisation) to receive information held by us; and
  • other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

We ensure that any employees, contractors, suppliers, service providers and professional advisers to whom we disclose personal information are bound by confidentiality obligations.

5. Cross border transfers of personal information

When you register your information on our website, that information is transferred to our cloud service providers in the USA (where our website is hosted) and Australia.

When usage data is collected by our products, that data is transferred our cloud service providers in Australia.

Transfers to Australia are made on the basis of standard contractual clauses or their equivalent, as approved by the relevant supervisory authority. You can contact us at privacy@trysideline.co for further details.

Otherwise, personal information is generally collected in Australia and not transferred out of Australia.

6. Retention period

Personal information will be retained until we no longer have a legitimate business need for it. You (or your organisation to the extent applicable) may request deletion of your personal information at any time, and we will accommodate your request except to the extent we need to retain that personal information for legal, security or audit purposes. Where this is the case, we will tell you (or your organisation) why, and retain the personal information to the extent permitted by law.

7. Security

We generally hold your personal information in electronic form. While we cannot absolutely guarantee the security of your personal information, we take all reasonable steps in accordance with good industry practice to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. This includes taking reasonable steps to ensure our cloud storage providers are reputable and secure.

8. Links

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

9. Accessing or correcting your personal information

You (or your organisation to the extent applicable) can access the personal information we hold about you by contacting us at privacy@trysideline.co. Sometimes, we may not be able to provide you (or your organisation) with access to all of your personal information and, where this is the case, we will tell you (or your organisation) why. We may also need to verify your identity when you request your personal information or the personal information of your personnel.

If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

You may also have the right under relevant laws to restrict the processing of your personal information or object to its processing.

10. Making a complaint

If you think we have breached privacy legislation, or you wish to make a complaint about the way we have handled your or your personnels' personal information, you can contact us by emailing privacy@trysideline.co. We will acknowledge your correspondence within 5 business days and respond to it in accordance with applicable legal timelines, typically within 30 days. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take. You may also be able to make a complaint to a data protection authority.

11. EU / UK Representative

For any concerns about our processing of personal data, please contact us by emailing privacy@trysideline.co. If you are in the EU/EEA or the UK, and you are unable to (or do not wish to) reach us by contacting privacy@trysideline.co, you can contact our EU / UK Data Protection Representative using the details in this link.

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